Booking
Frequently Asked Questions
How Do I Book an Appointment?
Appointments for general services are exclusively booked online. You will need to enter a valid card to reserve your appointment. Your card will not get charged unless the time reserved results in a ‘No Show’ or ‘Same Day Cancellation’. If any of those occur, your card will be charged 50% of the booked service amount. Please view our ‘Cancellation Policy’ (below on this page) for more information. to book online, please click HERE. If you have any questions about our services or need to request a House Call for you or your group, please text us at 210-960-2308.
Exemptions will be made for cancellations related to COVID-19. Anyone on a package who cannot meet the 4 week requirement due to COVID-19 will have a grace period of 30 days to resume their services without penalty from date of illness or quarantine. or quarantine.
Exemptions will be made for cancellations related to COVID-19. Anyone on a package who cannot meet the 4 week requirement due to COVID-19 will have a grace period of 30 days to resume their services without penalty from date of illness or quarantine. or quarantine.
How Do I ‘Sign In’ to your Booking Site?
Our Booking Site is powered through Square and they make it super easy to use. All you have to do is enter your mobile number and Square sends you a text with a ‘Sign In’ code. You enter the code and you're logged in! Once logged in, you may view your Upcoming Appointments, History, or make changes to your existing appointments 24/7. Message or Data Rates may apply according to your carrier's settings and cell phone plan.
How Do I Know If My Appointment is Reserved?
Your appointment is reserved is when Square sends you an email, text message, or both, notifying you of your Appointment Details. We receive an alert on our end so you can be rest assured, we're ‘in the know’ with every appointment made or schedule changes. On occasion, Square's server may glitch, causing the page to go blank, resulting in a booking not being reserved. We advise to keep your web browser up to date or refresh the page if you regularly experience problems with our booking site. If Square's server is still giving you problems even after refreshing the page continuously, please text us at 210-960-2308 so we can assist with manually booking your appointment.
How Do I Navigate My Profile If I Need to Make Changes To An Appointment or Check My History?
Once you've logged in, look for the circular icon displayed with your initials. Click on that icon to reveal your History and Upcoming Appointments. From there you will be able to manage changes, view upcoming appointments or track your history if you're on a package. ‘No Shows’ or ‘Same Day Cancellations’ will be charged 50% of any booked service amount. Please view our ‘Cancellation Policy’ below for more information.
Cancellation Policy
We require a 24 notice for all appointment changes. No Shows and Same Day Cancellations will be charged 50% of their booked services. No Shows or Invalid Cancellations while on a package will result in docked visits from prepaid services.
Exemptions will be made for cancellations related to COVID-19. Anyone on a package who cannot meet the 4 week requirement due to COVID-19 will have a grace period of 30 days to resume their services without penalty from date of illness or quarantine.
We allow a 12 hour grace period for appointment changes to those who manage their bookings through our automated reminders. If you are running late to your appointment, we ask that you notify us ASAP by texting 210-960-2308. At our discretion, charges are processed shortly after the missed appointment. For appointments without a card reservation, penalty fees will be added to your next visit. We send auto reminders as a courtesy, but we advise to add your appointment to your personal calendar.
We graciously value your time and appreciate the same courtesy in return. Thank you
Exemptions will be made for cancellations related to COVID-19. Anyone on a package who cannot meet the 4 week requirement due to COVID-19 will have a grace period of 30 days to resume their services without penalty from date of illness or quarantine.
We allow a 12 hour grace period for appointment changes to those who manage their bookings through our automated reminders. If you are running late to your appointment, we ask that you notify us ASAP by texting 210-960-2308. At our discretion, charges are processed shortly after the missed appointment. For appointments without a card reservation, penalty fees will be added to your next visit. We send auto reminders as a courtesy, but we advise to add your appointment to your personal calendar.
We graciously value your time and appreciate the same courtesy in return. Thank you
COVID-19 Salon Etiquette and Safety Policies
• All clients will be required to wear a mask at all times inside the facility.
• Guests must submit to screening for granted entry into the facility.
• All equipment and work areas will be thoroughly sanitized before and after every client.
• Upon arrival, please text me at 210-960-2308 and wait in your vehicle or outside of the salon until I'm ready to escort you back.
• All clients must remain at a 6 ft. distance from other guests at all times.
• Please refrain from bringing multiple people, including children, to your appointment. If this is not possible, your guest(s) can wait outside of the salon during your appointment.
• Clients who traveled by plane or cruise ship (local road trips OK) or have been in close contact with anyone who is sick, cannot book unless a 14 day quarantine has been completed without any symptoms.
• Clients who are sick must be symptom free for 10 days after signs of recovery.
• Guests must submit to screening for granted entry into the facility.
• All equipment and work areas will be thoroughly sanitized before and after every client.
• Upon arrival, please text me at 210-960-2308 and wait in your vehicle or outside of the salon until I'm ready to escort you back.
• All clients must remain at a 6 ft. distance from other guests at all times.
• Please refrain from bringing multiple people, including children, to your appointment. If this is not possible, your guest(s) can wait outside of the salon during your appointment.
• Clients who traveled by plane or cruise ship (local road trips OK) or have been in close contact with anyone who is sick, cannot book unless a 14 day quarantine has been completed without any symptoms.
• Clients who are sick must be symptom free for 10 days after signs of recovery.
Your safety comes first! Please text 210-960-2308 if you have any questions or concerns.
FIND US INSIDE
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Smooth Lines Salon in The Strand
at Huebner Oaks 11255 Huebner Rd, #113 San Antonio, TX 78230 |
Booking Hours
tuesday 10am - 6pm wednesday 10am - 6pm thursday 10am - 6pm friday 10am - 6pm saturday 9am - 5pm by appointment only
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