Booking: Frequently Asked Questions
We look forward to serving you!
How Do I Book an Appointment?
Appointments for general services, as viewed on our Online Services Menu, are exclusively booked online. We require a valid card to reserve your appointment. Your card will not get charged unless the time reserved results in a ‘No Show’ or ‘Same Day Cancellation’. If any of those occur, your card will be charged 50% of the booked service amount. Please view our ‘Cancellation Policy’ below for more information. If you have any questions about our services, please text us at 210-960-2308.
How does the ‘Sign In’ Process of your Booking Site Work?
Our Booking Site is powered through Square and they make it super easy for anyone to ‘Sign In’. All you have to do is enter your mobile number and Square sends you a text with a ‘Sign In’ code. You enter the code and you're logged in! Once logged in, you may view your Upcoming Appointments, History, or make changes to your existing appointments 24/7! Message or Data Rates may apply according to your carrier's settings and cell phone plan.
How Do I Check My History if I'm on a Package?
Once you've logged into our Booking Site with your ‘Sign In’ code, look for the circular icon to the upper right of the page. The icon will display your initials. Click on that icon to reveal your History as well as Upcoming Appointments. From your History, you are able to track your last visit and coordinate your next visit, to stay within the required 4 week time frame. Package Visits that lapse from the 4 week time frame, will result in owing the difference for the service performed the day of. ‘No Shows’ or ‘Same Day Cancellations’ while on a Package, will result in docked visits. Please view our ‘Cancellation Policy’ below for more information.
How Do I Know if My Appointment is Reserved?
On occasion, our server may glitch causing the main page to go blank, resulting in a booking not making it through. A sure way to know your appointment is reserved is when you receive an email, text message, or both, from Square notifying you of your Appointment Details. We receive every alert on our end so you can be rest assured, we're ‘in the know’ with every schedule change. We advise to keep your web browser up to date or refresh your page until things work as normal. If our server is still giving you problems, please text us so we can look into it at 210-960-2308.
Cancellation Policy
We require a 24 notice in advance for all appointment changes. Our cancellation policy is fully enforced for No Shows and Same Day cancellations and will be charged 50% of any booked service amount. In some cases, we may bill for the entire cost of the missed services. No Shows or invalid cancellations while on a package, will result in docked visits from prepaid services.
We allow a 12 hour grace period for appointment changes to those who self manage their bookings through our automated reminders. If you are running late to your appointment, we ask that you notify us ASAP by calling or texting 210-960-2308.
At our discretion, charges due are processed shortly after the missed appointment. For appointments without a card reservation, any fees due will be added to your next visit. We send auto reminders as a courtesy, but we advise to add your appointment to your personal calendar to avoid potential penalties.
We graciously value your time and appreciate the same courtesy in return. Thank you.
We allow a 12 hour grace period for appointment changes to those who self manage their bookings through our automated reminders. If you are running late to your appointment, we ask that you notify us ASAP by calling or texting 210-960-2308.
At our discretion, charges due are processed shortly after the missed appointment. For appointments without a card reservation, any fees due will be added to your next visit. We send auto reminders as a courtesy, but we advise to add your appointment to your personal calendar to avoid potential penalties.
We graciously value your time and appreciate the same courtesy in return. Thank you.
Referral Program
For every referral you send us, you earn a $5 Referral Credit to your customer profile. You may choose to redeem your credit per visit, or save it for future use. Your credit never expires. Referral Credits cannot be transferred and can only be earned and/or redeemed on full priced services as displayed on our booking site. It's our way of saying Thank You for trusting us!
FIND US INSIDE
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Smooth Lines Salon in The Strand
at Huebner Oaks 11255 Huebner Rd, #113 San Antonio, TX 78230 |
Booking Hours
tuesday 10am - 6pm wednesday 10am - 6pm thursday 10am - 6pm friday 10am - 6pm saturday 9am - 5pm by appointment only
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