Service: Frequently Asked Questions
We look forward to serving you!
Why Do You Thread Vs. Wax?
Threading is our personal preference when performing hair removal on the entire face because its thorough, yet gentle. We find it to be an excellent hair removal alternative for the most sensitive skin types. We perform our Threading only using 100% cotton thread. If you are a Retinoid user, take prescribed acne medications, have peels, or compromised skin, you are at high risk for injury if you wax. Threading removes hair from the root, but doesn't remove the first layer of the skin the way waxing does. Threading also preserves the skin's elasticity, while successfully removing hair from the root.
How Much Do Your Services Cost?
There is NO standard answer to this question as everyone has different needs or preferences but we DO offer a wide range of Services, Combo Deals and Packages. The answer will depend on what you need, the frequency of your visits and what your budget allows. Due to our training and many years of experience, our Services are priced as ‘Specialty Rates’. Combo Deals offer some savings if you prefer to come in ‘As Needed’ but Packages are the most economical choice. To find Combo Deals, look for the Services with ‘Options’ in our Online Service Menu. Click on any button below to view our Online Service Menu and prices!
Do You Do Microblading?
No we DO NOT! Many people confuse our work for Microblading but we stay true to our conservative methods and do not perform any type of invasive procedures. As Brow Specialists, we get many inquiries about it. In all honesty, many people that are interested in it, usually don't even need it! Read our Blog Post, Microblading Truths to find out if its right for you! If Microblading is something that has crossed your mind, we encourage you to try our ‘Henna Brow Tint’ service! Its an excellent way to ‘Test Drive’ a tattooed look without the commitment.
What Kind of Makeup Do You Use for Services?
Our kits are always evolving but we currently use a combo of Glo Skin Beauty and Senna Cosmetics for Brow Services. For Makeup Applications, our staple brands for the past couple of years have been, Senna Cosmetics, Glo Skin Beauty, Ben Nye, Yaby, La Femme Hollywood, Smith & Cult, NYX, MAC, and Too Faced. If you have any makeup brand preferences that we don't have in our kit, i.e., your fave foundation, lipstick or gloss, we'd be happy to accommodate if you bring it with you! We don't offer Airbrushing, but we've been deemed as one the best ‘Blenders’ by those who've witnessed our work in action!
Cancellation Policy
We require a 24 notice in advance for all appointment changes. Our cancellation policy is fully enforced for No Shows and Same Day cancellations and will be charged 50% of any booked service amount. In some cases, we may bill for the entire cost of the missed services. No Shows or invalid cancellations while on a package, will result in docked visits from prepaid services.
We allow a 12 hour grace period for appointment changes to those who self manage their bookings through our automated reminders. If you are running late to your appointment, we ask that you notify us ASAP by calling or texting 210-960-2308.
At our discretion, charges due are processed shortly after the missed appointment. For appointments without a card reservation, any fees due will be added to your next visit. We send auto reminders as a courtesy, but we advise to add your appointment to your personal calendar to avoid potential penalties.
We graciously value your time and appreciate the same courtesy in return. Thank you.
We allow a 12 hour grace period for appointment changes to those who self manage their bookings through our automated reminders. If you are running late to your appointment, we ask that you notify us ASAP by calling or texting 210-960-2308.
At our discretion, charges due are processed shortly after the missed appointment. For appointments without a card reservation, any fees due will be added to your next visit. We send auto reminders as a courtesy, but we advise to add your appointment to your personal calendar to avoid potential penalties.
We graciously value your time and appreciate the same courtesy in return. Thank you.
Referral Program
For every referral you send us, you earn a $5 Referral Credit to your customer profile. You may choose to redeem your credit per visit, or save it for future use. Your credit never expires. Referral Credits cannot be transferred and can only be earned and/or redeemed on full priced services as displayed on our booking site. It's our way of saying Thank You for trusting us!
FIND US INSIDE
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Smooth Lines Salon in The Strand
at Huebner Oaks 11255 Huebner Rd, #113 San Antonio, TX 78230 |
Booking Hours
tuesday 10am - 6pm wednesday 10am - 6pm thursday 10am - 6pm friday 10am - 6pm saturday 9am - 5pm by appointment only
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